Refund policy
Last updated: September 27, 2026
If something is not right, you can send it back. This policy sets out how returns work, what condition items need to be in, and how refunds are paid.
At a glance
• 30 days from delivery to start a return.
• Machines, grinders, brewers and kettles may be unboxed and tested; consumables must be unopened.
• Damaged, faulty or incorrect items are replaced or refunded in full, including shipping.
1. Return window
You can start a return within 30 days of the delivery date shown in your tracking.
2. Condition of returned items
Item
Machines, grinders, brewers and kettles and tools
Descalers, cleaners and filters
Condition
May be unboxed and tested. Returned in the original packaging with all accessories and documentation, undamaged, and clean and descaled if used with water.
Unopened, with any factory seal intact, in the original packaging. Opened consumables cannot be accepted for hygiene and safety reasons.
3. How to start a return
Email support@barbrewhouse.com with your order number, the item and the reason for the return.
We reply with the return address and instructions.
Pack the item securely and send it back. Please do not send anything before you hear from us.
4. Return shipping costs
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
5. Refunds
Once the returned item arrives and has been inspected, we email you and issue the refund to your original payment method. Your bank or card issuer may take a few more business days to show it.
6. Damaged, faulty or incorrect items
If an item arrives damaged, faulty, leaking, past its expiry date, or is not what you ordered, contact us with photos. We replace it or refund you in full, including any shipping you paid, and we cover the cost of sending it back. This does not affect your statutory rights.
7. Manufacturer warranty
Machines, grinders, brewers and kettles carry the manufacturer’s own warranty, on the manufacturer’s terms. We are not an authorised service centre and cannot carry out warranty repairs; our own commitment is the one in section 6.
8. Contact
BarBrewHouse customer care
Email: support@barbrewhouse.com
Phone: +1 (205) 415-1544
Hours: Mon–Fri: 9am–5pm EST
BarBrewHouse, 304 N Margaret St, Georgetown, DE 19947, United States
BarBrewHouse is an independent retailer. We are not affiliated with, endorsed by, or sponsored by Breville. Brand and model names identify the products and what they fit. All trademarks belong to their owners.